Shipping and Returns
Shipping
All orders are shipped from Los Angeles, CA. While orders are typically shipped within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
What is Route Insurance?
Route is premium package protection for your RH-UDE order. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.
Note: If your order does not have Route, RH-UDE is not liable for any lost, stolen, or damaged items during shipping.
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
By opting for the ROUTE Package Protection during checkout, you gain access to a comprehensive package protection and tracking solution. In the event of unfortunate circumstances such as lost, stolen, or damaged packages, you can conveniently initiate the process of filing issues with ease.
Please note that without the purchase of ROUTE Protection at checkout, RHUDE cannot assume responsibility for lost, stolen, or damaged packages.
RH-UDE is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact orders@rh-ude.com and we will try our best to assist you with this matter.
How do I file a claim for my lost, stolen, or damaged package?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done very quickly through the Route Claims Portal!
You can file claims for lost, stolen, or damaged packages.
Note: Make sure to have the RH-UDE Order Number and/or the Route Order ID ready to use with the claim form.
Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim:
How does Route reimburse me?
Route will process your refund or reorder.
If I return my order, will I be refunded the amount paid for Route insurance?
No, Route Insurance is a final sale add-on that can not be removed from an order once it is placed, or refunded if your order is returned.
Pre-Orders
Pre-order & made to order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped.
Pre-order shipping dates are subject to delays.
Pre-Orders / Made To Order products are not eligible for cancellation or refunds.
Licensed Collaborations
Products from the exclusive Rhude x Lamborghini collaboration, are Limited Edition, & cannot be canceled or refunded. Exchanges will only be accommodated for items within the same collection, provided the request is made within 15 days of purchase. Please be aware that these items cannot be returned for a refund.
International Orders
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase. Orders returned to the US from International Couriers will incur a 15% restocking fee unless otherwise discussed.
Restocking Fees
Restocking fees may be charged when merchandise is returned without the polybag, worn/damaged, care label removed, etc. Restocking fees may also be charged if merchandise is returned without all the original packaging, instructions, and accessories. Restocking fees are deducted from the customer's refund on original purchase when an item is returned.
Returns
Domestic orders can be returned for free within 15 days of the order being received. International orders will incur a fee for processing.
All returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will incur a 15% restocking fee unless otherwise agreed upon. We are unable to accept returns after 15 days of delivery. You can contact orders@rh-ude.com to initiate your return.
Exchanges
Orders can be exchanged within 15 days of the order being placed.
In certain situations, we may be able to exchange damaged or mislabeled items for the proper item or size for free within 15 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order. You can contact orders@rh-ude.com to initiate your return.